Due to the nature of our products and strict safety regulations, all sales of fireworks and pyrotechnic products are final. We do not offer refunds, returns, or exchanges on any fireworks purchases under any circumstances.
Fireworks purchased from Tas Crackers must not be on-sold, transferred, or given to any third party.
The resale of fireworks without the appropriate licenses is illegal under Tasmanian law. Any attempt to resell products purchased from us may result in legal action and will be reported to the relevant authorities.
Note: We cannot accept claims for products that have been used, ignited, or tampered with.
Fireworks cannot be collected or delivered without a valid permit. If your fireworks permit application is denied, your order will be cancelled and a full refund will be issued.
If your permit is cancelled after you have received your order, we will arrange to collect the fireworks and issue a refund for your purchase.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. However, due to the regulated nature of fireworks products and safety considerations, the application of these rights is limited to manufacturing defects identified prior to use.
If you have any questions about this policy or need to discuss an order issue, please contact us:
